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Melbourne Metro YHA

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Customer reviews of Melbourne Metro YHA

What travellers think
Reviews (7496 guests have reviewed this hostel)
Was good. Room was quiet and clean. Kitchen was large and fully equipped. The roof was a good place to hang out.
98%
Greg D 11/01/2021
Friendly staff, clean room and good service...
80%
Lancelot P 05/01/2021
Nice hostel. Not had a lot of interaction with other ppl due to the covid recovery period. Friendly staff !
95%
Corentin P 24/12/2020
Boisen, Marlene and Aminta are the best!!!
92%
Patrick C 21/12/2020
Very good hostel
82%
Brian A 16/12/2020
Great facilities and staff, stayed a few months, highly recommend!
98%
Justin C 14/12/2020
Boyson at the reception is a great host. Always ready to help and to give clever advise. Thanks.
92%
Brigitte A 12/12/2020
It was a very relaxing weekend, everything so clean and comfortable!
100%
eva d 09/12/2020
Very nice to stay here in covid times; almost no other guests. Clean facilities and friendly staff. Especially good value now!
80%
Jonathan L 05/12/2020
The hostel is awesome!
90%
Qingguo C 27/11/2020

Hostel Rating See Customer Rating Guidelines

CUSTOMER REVIEWS ON YHA.COM.AU

YHA believes that you should be given a true picture of what other guests have to say about our hostels. That’s why when you give us your email address, you will be invited to rate your hostel stay upon checkout.

We review these ratings daily, and publish any comments whether they are good or bad. However, there are a few instances where we will not publish comments online:

INAPPROPRIATE OR OFFENSIVE COMMENTS

We will not publish inappropriate and/or offensive comments.

Inappropriate or offensive comments include, but are not limited to, personal harassment or discrediting of YHA staff, hate speech, sexually explicit language, swearing or references to illicit drug usage.

UNSUBSTANTIATED OR INCORRECT CLAIMS

We will not publish any comments that are not directly related to the hostel, or your experience during your stay.

Hostels will have the right to have negative comments removed if they can prove that claims are unsubstantiated, incorrect or you did not stay at the hostel that you are commenting on.

COMMENTS INCLUDING STAFF NAMES

We will not publish comments that include full staff names, irrespective of whether your comment is positive or negative.

First names of staff will be published in positive comments only.

If you make a negative comment, we will remove any reference to particular staff members.

CHANGED CIRCUMSTANCES IN HOSTELS

If there have been any major changes such as major hostel renovations, new management/owners, and we believe the previous ratings are no longer relevant, YHA will remove all submissions and the rating calculations will commence from zero.

Please note: YHA Australia will not enter into correspondence with the reviewer whether a comment is suitable or not.

90%
Average Customer Rating
Cleanliness
88%
Condition of facilities
85%
Efficiency of service
91%
Friendliness of staff
94%
Location
94%
Overall atmosphere
86%
Safety & Security
90%
Value for Money
93%
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