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Brisbane City YHA

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Customer reviews of Brisbane City YHA

What travellers think
Reviews (10531 guests have reviewed this hostel)
It was very worthwhile staying at the establishment. I will be there again when I visit Brisbane.
82%
Peter P 18/05/2021
Pretty gross facilities. Vomit, Hair all over the sinks and unlearn showers/ toilets
60%
Harry K 18/05/2021
We LOVED our stay at the YHA Brisbane! The hostel was so close to everything and the rooftop pool and bar were awesome! I highly reccommend staying here!
98%
Tyler C 17/05/2021
had a lovely time at the yha for magic round
90%
Jarred C 17/05/2021
You're amazing, thanks for having me Brisbane YHA
95%
Andrew F 15/05/2021
Toilet and shower were not clean at all. It's little bit noisy because of the roads. The rooftop view is nice.
58%
Heloise L 12/05/2021
Wow! Great place with friendly, efficient staff. No wonder it's booked out so much!
100%
Nancy N 11/05/2021
Fantastic, except the toilets were filthy despite being cleaned each morning. The left urinal on the ground floor had a drainage problem and because of this there was urine always flowing out everywhere throughout the bathroom. Everyone had to walk though it and you could see the damp foot prints leading out of the bathroom down the hallway in the carpet. Maintenance in the building seems the be neglected. Back door gate was always open (lock not closing).
92%
Simon M 10/05/2021
Hostel next door a bit noisey around midnight, otherwise all good
80%
Colin K 06/05/2021
My only complaint is: My swipe card was cancelled twice. I reported to the front desk to be told that they needed to check my identity (Again! After showing ID to check in)... & once my card was cancelled in the night. After a 3am trip to the loo, I had to go to the front desk to get my card re-activated so that I could go back to bed.
100%
Jeanette M 05/05/2021

Hostel Rating See Customer Rating Guidelines

CUSTOMER REVIEWS ON YHA.COM.AU

YHA believes that you should be given a true picture of what other guests have to say about our hostels. That’s why when you give us your email address, you will be invited to rate your hostel stay upon checkout.

We review these ratings daily, and publish any comments whether they are good or bad. However, there are a few instances where we will not publish comments online:

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We will not publish inappropriate and/or offensive comments.

Inappropriate or offensive comments include, but are not limited to, personal harassment or discrediting of YHA staff, hate speech, sexually explicit language, swearing or references to illicit drug usage.

UNSUBSTANTIATED OR INCORRECT CLAIMS

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Hostels will have the right to have negative comments removed if they can prove that claims are unsubstantiated, incorrect or you did not stay at the hostel that you are commenting on.

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First names of staff will be published in positive comments only.

If you make a negative comment, we will remove any reference to particular staff members.

CHANGED CIRCUMSTANCES IN HOSTELS

If there have been any major changes such as major hostel renovations, new management/owners, and we believe the previous ratings are no longer relevant, YHA will remove all submissions and the rating calculations will commence from zero.

Please note: YHA Australia will not enter into correspondence with the reviewer whether a comment is suitable or not.

92%
Average Customer Rating
Cleanliness
87%
Condition of facilities
89%
Efficiency of service
92%
Friendliness of staff
94%
Location
94%
Overall atmosphere
89%
Safety & Security
95%
Value for Money
92%
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YHA acknowledges the Traditional Custodians of Country throughout Australia. We acknowledge and pay our respects to Elders past, present, emerging and the extended Aboriginal and Torres Strait Island community.